'Psychologist in hospital - in search for the best organizational solutions foe health service' 'The Human System Audit (HAS)' MAŁGORZATA KOŻUSZNIK, JOANNA PIĄTEK, MARIUSZ PERLAK (authors of photograph) MAŁGORZATA GÓRNIK-DUROSE (project manager) MAŁGORZATA KOŻUSZNIK, JOANNA PIĄTEK, MARIUSZ PERLAK (authors of photograph) MAŁGORZATA GÓRNIK-DUROSE (project manager) University of Silesia, Faculty of Pedagogy and Psychology, Institute of Psychology, Department of Psychology of Work and Organization; Grażyńskiego 53, 40-126 Katowice e-mail: mkozusznik@wp.pl

Description popularizing the research project

An ideal hospital: rested and smiling staff stroll languidly among relaxed patients. The sick suffer, yet as they are aware they will get some help they hold out even severe pain. Soothing voices of nurses and a firm grip of physiotherapists are a sure sign that patients get the best help they can. A patient doctor having sat at an anxious patient's bed answers every single question.
A hospital in Silesia.
Is it a utopia? Is it an unreachable or just distant ideal? Real life is difficult. Someone is sighing deeply. Somebody is saying a few bitter words to somebody else. Somebody would love to raise their head and laugh carelessly. Somebody would love to leave and never come back. It is the personnel that is forced to keep economizing still providing unlimited amounts of care and dedication to their patients. Hospitals in Silesia, Spain, Portugal and Great Britain face the same problems. How to see real suffering from behind piles of reports, files and schedules? How to hear moans of pain among ringing phones? Pain vs. stress, medical complications vs. frustration and constant lack of time. These are the dilemmas in today's hospital. How to reconcile patient's expectations with personnel's capabilities? How to find job satisfaction when there is no chance to improve your skills
Will the psychologist's help be enough? And who needs it more: patients or doctors and nurses?

Abstract

The Human System Audit in the Heath Care Sector constitutes a complete audit of the human resources system in Health Centers in three different regions of Europe: Catalonia (Spain), Silesia (Poland), Coimbra (Portugal), and West Midlands (England), composed of the diagnosis of three differentiated parts.
The first part diagnoses the quality of the Human Resources Management Systems , such as the selection system, the training system, the motivational system, the performance evaluation system, the work health and security system, the internal communication system, and the human resources integrated management system.
The second one, diagnoses the Psycho-social Processes that take place in the organization, such as leadership, organizational culture, participation, and shared vision; and on the other hand, the Quality of the Human Resources of the company in terms of motivating the personnel, their identification and commitment, their level of competences, work satisfaction, amount of stress and professional quality of life.
Finally, the third part of the HSA project considers the Organizational Results referring to different organizational effectiveness criteria (economic, social and environmental) and to measures of absenteeism and accidentability. Also an on-line training course is proposed within the project aiming at improving the effectiveness of human resources management.
What benefits can the Human System Audit bring to The Silesian Central Clinical Hospital (where the researches took place) and its Human Resources System?

1. It will provide very valuable information about the current state of the Human Resources in Hospital in terms of their Quality and of the strengths and weaknesses of its Management Systems.
2. It offers an outline for the intervention improving of the Human Resource Management System
3. It will provide data and instruments useful in increasing effectiveness of that system.